Support & Guidance

Frequently Asked Questions

Everything you need to know about how VidyanAI manages multi-branch coaching institutes, automates scheduling, and secures your data.

How does the software manage multiple coaching branches under one account?

Our ERP uses a sophisticated architecture where every Organization can oversee multiple Branches from a single dashboard. Directors can view global analytics, while Staff are restricted to their specific 'Home Branch', ensuring both data security and high-level operational oversight.

Can the system handle optional subjects like Hindi and Sanskrit separately?

Yes. Unlike rigid systems, we use a dedicated Enrollment model. This allows you to flag subjects as optional, ensuring that students only appear on attendance sheets and exam marking lists for the specific subjects they have actually opted for.

How does the 'Smart' lecture scheduling feature work?

The system analyzes your previous week's schedule and cross-references it with your overall syllabus progress. If a chapter is marked as complete, the system automatically suggests the next sequential chapter for the upcoming week, reducing manual administrative work by 80%.

What security measures ensure only verified students enter the classroom?

Every student record includes a strict verification workflow. You can instantly filter the pending deposits tracker to identify students with outstanding fees, ensuring that your branch operations remain financially secure and fully documented.

How are offline exam results and retests managed?

We offer a consolidated offline test engine that tracks everything from question paper readiness to final marks updating. If a student fails or misses a test, the system automatically tags them for a retest, ensuring no student’s academic progress falls through the cracks.

How long does it take to get my institute set up?

Most basic setups are completed within a week. Our onboarding team handles the heavy lifting of importing your existing student data and configuring your standard batch structures.

Can parents view their child's progress?

Absolutely. We have built-in parent notification systems that send automated updates regarding attendance, outstanding fees, and test performances.

Do you offer customer support if we get stuck?

Yes, you receive dedicated support from our onboarding specialists. We also provide comprehensive video modules and written guides to train your administrative staff.

Still have questions?

Our team is ready to provide you with a customized demonstration of our business engine.

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